Shipping & Delivery Policy
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Welcome to SIGBAL. SIGBAL is a digital business discovery and supplier intelligence platform and does not currently sell or ship physical products.
All services provided through SIGBAL, including business discovery, supplier information, digital platform features, and credit-based access to certain information, are delivered electronically through the SIGBAL platform.
When you purchase SIGBAL credits, the credits are generally added to your account after the payment has been successfully processed and confirmed by our payment service provider.
Purchased credits are digital credits only and do not involve the shipment or delivery of any physical product.
Access to supplier or business contact information unlocked using credits is provided electronically through your SIGBAL account and does not require physical delivery.
In most cases, digital credits and unlocked information should become available shortly after successful payment confirmation. However, delivery may occasionally be delayed due to payment processing, technical issues, network problems, or other circumstances beyond our immediate control.
If your payment has been successfully completed but the purchased credits have not been added to your account, please contact SIGBAL support with your payment or transaction details so that we can investigate and resolve the issue.
SIGBAL does not charge shipping fees because no physical goods are currently shipped through the platform.
If SIGBAL introduces physical products or services requiring physical delivery in the future, the applicable shipping, delivery timelines, charges, and delivery conditions will be communicated separately before purchase.
Last Updated: 21 August 2026