Data Retention & Deletion Policy

Last updated: September 2025

At Sigbal.com, we respect your right to control your personal information. This policy explains how long we keep data, why we retain it, and how you can request deletion.

1. Data We Store

We may store the following information:

• Account details (name, email, password).

• Usage data (logins, page visits, feature usage).

• Watchlists or saved tickers you create.

• Support interactions (emails, tickets).

We do not store payment details directly—payments, if enabled, are processed securely by trusted third-party gateways.

2. Retention Periods

• Account data: Retained as long as you have an active account.

• Usage logs: Retained up to 12 months for analytics and security purposes.

• Support tickets: Retained up to 24 months for quality and compliance.

• Deleted accounts: Personal data is removed within 30 days of deletion request, except where law requires retention.

3. Reasons for Retention

We retain data to:

• Provide you with continuous access to your account and tools.

• Maintain security and prevent misuse.

• Improve platform features through analytics.

• Comply with legal and regulatory requirements.

4. Data Deletion

You have the right to:

• Request account deletion by contacting support@sigbal.com.

• Request removal of specific data (watchlists, preferences, etc.).

• Unsubscribe from marketing emails at any time.

Once deletion is confirmed:

• Your account data will be permanently erased.

• Some anonymized, aggregated data (e.g., traffic analytics) may remain for business purposes but cannot be linked back to you.

5. Exceptions

We may keep limited information if required by:

• Legal obligations (e.g., tax or compliance laws).

• Fraud prevention or security investigations.

6. Updates to Policy

We may revise this Data Retention & Deletion Policy to reflect changes in our services or legal requirements. Updates will be posted on this page.