Community & Support Policy

Last updated: September 2025

At Sigbal.com, we aim to support individuals and beginners in their journey of stock and crypto analysis. To make sure everyone gets fair help and a respectful experience, we’ve created this Community & Support Policy.

1. Support Channels

You can reach us through:

• Email: support@sigbal.com

• Helpdesk (coming soon): A ticket-based system for faster issue resolution.

• FAQ Section: For common questions and self-help.

2. Response Times

• We usually reply within 24–48 hours on business days.

• Complex issues may take longer, but we’ll keep you updated.

• During weekends or public holidays, responses may be slower.

3. Community Etiquette (if using forums/groups)

• Be respectful and constructive in discussions.

• Do not post spam, ads, or irrelevant links.

• Do not share misleading financial tips as “guaranteed advice.”

• Respect other users’ privacy—don’t share their personal details.

4. Scope of Support

We provide help with:

• Using Sigbal.com tools and features.

• Troubleshooting account or access issues.

• General guidance on how to read and interpret insights.

We do not provide:

• Personalized investment or financial advice.

• Portfolio management services.

• Assistance with third-party platforms outside Sigbal.com.

5. Escalation

If your issue is not resolved through normal support:

• You may request an escalation to a senior support member.

• For unresolved disputes, you can reach out formally via email for review.

6. Abuse of Support

We value our team’s time and respect. We may suspend or refuse support in cases of:

• Repeated abusive or offensive communication.

• Misuse of support channels for spam or unrelated queries.

7. Updates to This Policy

We may update this policy from time to time to improve service quality. Updates will be reflected here.